Renovating the Returns Process

Finding the right balance between customer service and fraud prevention is key when it comes to returns management. One particularly knotty dilemma is determining how best to handle customer returns that lack a receipt. According to NRF’s 2012 Return Fraud Survey, retailers estimate that 13.

Finding the right balance between customer service and fraud prevention is key when it comes to returns management. One particularly knotty dilemma is determining how best to handle customer returns that lack a receipt. According to NRF’s 2012 Return Fraud Survey, retailers estimate that 13.

via Pocket http://www.stores.org/STORES%20Magazine%20October%202013/renovating-returns-process

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s